Information We Collect
We may collect the following information when you contact us or request service:
- Name, phone number, email address, and property or service address.
- Service request details, appointment details, work order notes, and related operational communications.
- Photos, files, and documentation you provide or authorize us to keep as part of service coordination.
- Website activity and technical information needed to operate, secure, and improve our website and systems.
How We Use Information
We use information to:
- Receive, review, schedule, and complete service requests and work orders.
- Communicate about scheduling, appointment changes, technician arrival, service updates, and service follow-up.
- Provide customer support and maintain internal records tied to service activity.
- Operate, secure, troubleshoot, and improve our website, systems, and workflows.
- Meet legal, accounting, and operational recordkeeping requirements.
SMS And Call Communications
If you provide your phone number, RDS Ventures may contact you by call or SMS text for transactional and operational purposes such as service request intake, scheduling, appointment reminders, technician arrival updates, and work-order-related follow-up.
Message frequency varies by service activity. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for assistance. Opting out of SMS does not prevent us from contacting you by other lawful methods regarding active service activity when necessary.
How We Share Information
We do not sell your personal information. We may share information only as needed to support our operations, including with hosting providers, communication providers, software providers, property management clients involved in the service request, and professional advisors where reasonably necessary.
Data Retention
We retain information for as long as reasonably needed for service operations, recordkeeping, legal compliance, dispute resolution, and system integrity.
Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information. No method of transmission or storage can be guaranteed to be completely secure.
Your Choices
You may contact us to request updates to your contact information or to opt out of SMS communications. Some operational records may still be retained where required for business or legal reasons.
Contact
If you have questions about this Privacy Policy, contact RDS Ventures LLC at info@rdsventures.com.